our
policies 

A consultation is required prior to booking a Smooth Straightening Treatment, to ensure hair suitability and clarify which treatment is best suited to your hair type. A 50% deposit is required upon booking any Straightening Treatment. This deposit is non-refundable on cancellation of the booking.

Please note Straightening Treatments cannot be booked online, please contact the salon on 01799 522749 / hairbyus@icloud.com.

We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice will incur a fee of 50% of the scheduled service cost. Clients who do not show up for their appointment without prior notice will be charged the full service fee.

To cancel or reschedule your appointment, please contact Hair By Us as soon as possible on 01799 522749 / hairbyus@icloud.com

Vouchers can be purchased direct from Hair By Us and are valid for a period of 12 months from the date of purchase, they cannot be extended. Vouchers can only be redeemed for services and not exchanged for cash. Any remaining balance will be returned in the form of another voucher for that amount.

We kindly ask clients to wear clothes you are not too precious about to your appointment. In the unlikely event of colour getting onto your clothes, we cannot be held responsible for clothes worn.

We reserve the right to refuse a booking or appointment for any reasons such as frequent cancellations, lateness, failure to follow or comply with our policies, or for any aggressive, harmful, or hurtful behaviour to our team or customers.

If you are unhappy with a service you received, please express these concerns before leaving the salon, and/or contact us within 3 days of your appointment. In the first instance of dissatisfaction the stylist will aim to rectify any concerns raised. If further dissatisfaction arises, please discuss this with your stylist or the salon owner to find a resolution.

If you have any questions or concerns about any of our policies, would like more information about our privacy practices, or have any general queries, please contact Hair By Us directly in the salon on 01799 522749 / hairbyus@icloud.com or by mail using the address: Hair By Us Ltd, 12a George Street, Saffron Walden, Essex,
CB10 1EQ

This Privacy Policy describes how www.hairbyus.org (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your bookings. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information
 

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.